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Case study
Edeka Kohler × keinsaas
AI phone assistance that routes callers to the right store, department, and the right person in administration.
- Industry
- Grocery retail
- Locations
- Ortenau
The challenge
More than 50 calls a day interrupted staff in administration — because customers reached HQ instead of calling the store directly.
What we built
The keinsaas voice bot now routes every call to the right department — across the store, including butcher, bakery, and florist. The agent recognizes what callers ask and puts them through. Address and opening-hours questions are answered on the spot. Three sub-agents for customers, employees, and partners take requests efficiently.
Outcomes
- More than 50 daily calls no longer interrupt administration
- Every call is routed to the right department — including butcher, bakery, and florist
- 98.7% of requests are forwarded to the correct number on first handling
“More than 50 calls a day interrupted our administration because customers reached HQ instead of the store. The keinsaas voice bot now routes every call to the right department — and answers address and opening hours directly.”